Shipping & Return Policy

We make everything in small batches here in Hong Kong and send it out with care. Here’s how delivery works, where we ship, and how we look after the rare parcel that arrives wrong or damaged.

At a glance

Returns: All sales are final. No change-of-mind returns — local or international.
Refunds: No refunds for change of mind on any order.
Faulty or wrong item: Tell us within 7 days — we’ll replace it or refund you.
Where we ship: Hong Kong, Macao & 14 countries worldwide.
Duties & taxes: Paid by the customer at destination on international orders.
Made in: Hong Kong — fresh, in small batches.

Returns & Refunds

All sales are final

Because our products are natural, made fresh in small batches, and used directly on your skin, we’re not able to accept returns or offer refunds for change of mind — on both local and international orders. Once an order is placed and on its way to you, it’s yours to keep. We’d rather be upfront about this than surprise you later.

If something’s wrong with your order

This part is different. If your order arrives damaged in transit, faulty, or simply isn’t what you ordered, we’ll make it right. Email us within 7 days of delivery with your order number and a photo of the problem, and we’ll arrange a replacement or a refund — whichever you’d prefer. Nothing to send back, nothing extra to pay.

This doesn’t affect any rights you may have under the consumer-protection laws of your own country.

Choosing with confidence

Not sure which scent is you? Message us before you order — we’re happy to help you choose, and samples are available on many of our perfumes. A little guidance up front means you’ll love what arrives.

Where we ship

International shipping

We ship worldwide from Hong Kong to the destinations below. Shipping is calculated at checkout. On international orders, any import duties or taxes charged by your country are the customer’s responsibility — they’re not included in our prices or shipping.

Local

Hong Kong
Macao

Asia & Pacific

Singapore
Malaysia
Thailand
Philippines
South Korea
Japan
Taiwan
Australia
New Zealand

Europe

United Kingdom
Germany
Switzerland

Americas

Canada
United States

A few items — such as anything containing a battery — can only be shipped within Hong Kong and Macao, due to courier and airline restrictions on air freight.

Don’t see your country?

We can still get it to you.

If your country or area isn’t on the list above, we can often arrange direct shipping on request. Send us your full delivery address and what you’d like to order, and we’ll come back with a shipping quotation for your approval — before anything is charged.

Request a Shipping Quote

Good to know

The details

Processing & dispatch

Orders are usually packed and dispatched within 1–3 business days. During launches, sales, or public holidays it can take a little longer — we’ll always get it out as soon as we can.

Delivery times

Local (Hong Kong & Macao): typically 1–3 business days. International: typically 10–25 business days, depending on destination and customs. These are estimates rather than guarantees — once a parcel is with the courier or in customs, timing is outside our hands.

Tracking your order

Once your order ships, we’ll email you a tracking number so you can follow it to your door.

Duties, taxes & customs

International prices don’t include import duties or taxes. Your country may charge these on arrival, and they’re paid by you as the recipient. If a parcel is refused or returned to us because duties weren’t paid, the original shipping cost isn’t refundable.

Wrong address & failed delivery

Please double-check your delivery address at checkout — we can’t be responsible for orders lost to an incorrect or incomplete address. If a parcel comes back to us, we’ll reach out to arrange re-delivery, and a re-shipping cost may apply.

Changing or cancelling an order

Need to fix an address or adjust your order? Email us as soon as you can. We’ll do our best while it’s still with us — but once it’s handed to the courier, we’re no longer able to make changes.

Here to help

Questions about an order?

We’re a small team and we read every message. Email us with your order number and we’ll help you sort it out.

MADE IN HONG KONG

Proudly made in our home town of Hong Kong for all our Bathe to Basics products

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