ABOUT BATHE TO BASICS' PRODUCTS



What makes Bathe to Basics so great?

Okay, this is the sales pitch part, but since you asked – 


There are lots of things that make our products great.


We’ve been selling our products since 2011 through our website, mail order, farmers’ market, wholesale and at our own retail shop. We have hundreds of loyal customers.We make these beautiful products by using traditional methods and natural derived ingredients. Each of the bar soap is cut and packaged by hand. The small differences between each bar and each batch is part of their hand made charm.


Bathe to Basics’ creations are “Made in Hong Kong” using the highest quality standards. They do not contain artificial hardeners, preservatives or latherers. We do not use synthetic preservatives or colorant dyes, so the colors of our products reflect the ingredients used to create them. Nothing but the best for them.


Our scents are strong and true to their name. We pride ourselves on scents that are made with essential oil instead of fragrances which are artificial and would cause skin irritation.


Bathe to Basics have been designed to be mild and gentle enough for everyone to use, including people with allergies, sensitive skin and skin conditions. We also have a special formulated Basic Cream Bar series which are unscented, specifically for people with sensitivity to essential oil or those who just don’t like scents in their soap bars.We truly do make soap for Every Body.So what are you still doing here, reading this stuff? Start looking at our products and try some of our them!

Where are Bathe to Basics' products made?

All of our products are made in Hong Kong in a rural area called Tai Po, where we have a lot of trees, birds and sunshine.

Do you use animal products in your products?

All of our products are "Vegetarian Friendly". They are made with vegetable oils and butters such as Olive Oil, Coconut Oil and Shea Butter. We never use animal fats such as lard or tallow. However, we do occasionally use milk, yogurt, honey and cruelty free silk fibers.

Do you test on animals?

We never test on animals. Our products are tested by us and our very willing family and friends.

Are your products "cruelty free"?

We do not use animal products that result in the death of that animal for the primary use in making our products.

Does your product have a shelf-life or expiration date?

Typically, the shelf life for all new products that are unopened is one years. After opening, we recommend that customers finish using the product within 6 months. If the product has become discoloured, it is not advisable to continue using it. You will also notice that there is an 'Open Jar' symbol on the labels of most of our products. The symbol looks like an opened lid with a number and the letter "M" on it. The number symbol indicates the number of months after the product has first been opened by the consumer that it will remain in a suitable condition for use. This is often referred to as the "period after opening". We have included this symbol on labels to act as a reminder to consumers that cosmetic products should not continue to be used for excessively long periods, once they have been opened and used.

Is your soap safe for pregnant women and babies?

We recommend that all pregnant and breastfeeding women and babies (under the age of 2) use fragrance-free products. Some soaps that are scented with natural essential oils can be unsafe too. Essentials oils are medicinal just like herbal tea, and pregnant and breastfeeding women are advised to stay away from many of these. Our fragrance-frees soaps are completely safe to use on anyone, including your precious newborn. 


We also have a special Basic Baby Foam Soap specialized for infants. It is made with natural plant oils and scented with Lavender Oil, which is one of the few safe essential oils for newborn babies.


Please note our soaps are not tear-free, and will irritate the eyes. Please be sure to avoid getting soap in your or your child’s eyes.

I'm allergic to fragrance, do you have any soap for me?

If you’ve experienced problems with other products, we recommend that you start with our unscented Basic Cream Bar series and test yourself. Select the moisture level you need, and do a test. If you are pleased with our unscented soap, but really want to have a scented soap, then can try other soaps that with a natural essential oil. You’ll have to be the judge on what is best for you. However, be reminded that our Basic Cream Bar series will still have the natural smell of soap!

I have sensitive skin. Are your products safe to use?

Absolutely! Most likely, you will be able to use our products because they are incredibly mild and gentle. Most commercial products are made with strong detergent, lots of synthetic ingredients and artificial fragrance which may cause skin reactions. However, some of the natural ingredients (like plant oils and some essential oils) we use in our formula may also cause skin reactions and allergies to some of people, that's why it is always recommended to do a patch test for compatibility if you have extremely sensitive and allergic skin.

ABOUT MY ORDER



How can I pay?

You can pay securely through the PayPal system with your credit card.

Why can't I add more items to my shopping bag?

You can add a maximum of ten different items per order. 

How do I check the status of my order or track a shipment?

You can view your past orders in My Account, from the View Orders drop down on the righthand of the site. From there you will be able to view your order status: Open, Shipped, On Hold, Pending or Canceled. If something seems wrong, you can contact the us directly from Contact Us page.

How do I change or cancel my order?

We apologize that you can’t change or cancel your order once it has been placed.

Why didn't I receive a confirmation email?

Our system will automatically send out an confirmation email to you once your payment has been accepted, it may take up to 5 -10 minutes to reach you. Do refresh and check with your inbox/Junk mail box regularly to confirm the arrival of your email. If it fails to do so, please let us know with an e-mail (info@bathetobasics.com), we will go the extra mile and confirm your order with you in no time!

Do you sell wholesale?

Yes, we do. If you are interested in selling our products in your shop, please feel free to get in touch! Send us an e-mail at info@bathetobasics.com. Our sales team is always here to help!

ABOUT DELIVERY



Where do you ship?

Besides shipping locally to Hong Kong, we ship our products to Macao S.A.R., Singapore, Taiwan, Australia, United Kingdom and United States. Not from these places? Don't worry, more countries will be available in the future. If you really really can’t wait, send us an message in Contact Us page!

How long will my order take to arrive?

Your order will be dispatched within the next 1-2 days. Once your order has been shipped, all our domestic orders (within Hong Kong area) will take up to 2-3 business days to arrive, international orders will take up to two weeks.

Do you offer free shipping?

You can enjoy the free delivery service if your order is HK$300 (or above) and if you are shipping it locally in Hong Kong.

What shipping methods are available?

We ship our products by courier for local delivery and we use service by Hong Kong Post for international orders.

What happens if my order arrives damaged?

If your order is damaged, please e-mail info@bathetobasics.com immediately. We’ll provide instructions. Please include your order number in your email. Thank you!